Westward

Westward Marketing Refund Policy

1. The short version

There is no setup fee and no minimum term. You pay $297 per month, billed in advance, and you can cancel any month. Your first 30 days are covered by our money-back guarantee, in section 4. Cancellation takes effect at the end of the billing cycle you paid for, so your service runs until that date. We do not refund the rest of a month once it has started, and we do not refund usage charges for texts, calls, or numbers you already used. If you keep a prepaid usage balance, whatever is unused comes back to you when you cancel.

2. Subscription payments

Your $297 fee is billed in advance for the month ahead. When you cancel, we stop all future billing. There is no cancellation fee. We do not give partial refunds for the remainder of a billing cycle that has started. You keep the service through the last day of that cycle.

3. Usage charges

Text messages, voice minutes, and phone number rental are billed as you use them. Current prices are on the rates sheet we give you before service starts. Once a message is sent, a call is connected, or a number is rented for the month, that charge is not refundable. Your unused prepaid usage balance is different: we refund it when your cancellation takes effect. If you believe a usage charge is wrong, email us and we will review it.

4. Money-back window

We stand behind the work: we make it right or you do not pay. If you are not happy in your first 30 days, tell us and we refund your subscription fee for that period. The guarantee covers the monthly subscription fee. Usage charges for texts, calls, and numbers already used are not included.

5. If we miss the 3-5 business day launch

Your website goes live 3-5 business days after we receive your completed intake form. The clock starts when your intake is complete. Time spent waiting on information from you does not count toward the 3-5 business days.

If we miss that deadline for a reason within our control, email us and we will make it right for your account.

6. How to cancel or request a refund

You can cancel by email or from inside your account. We never require a phone call.

  1. Email lyman@westwardmarketing.ai from the address on your account, or send the request from your account.
  2. Tell us your business name and what you want: cancel your plan, or refund a charge.
  3. We reply within two business days.

Cancellation takes effect at the end of the current billing cycle. Approved refunds go back to the card or bank account used for the original payment. Banks usually post them within five to ten business days.

7. Contact

WESTWARD MARKETING LLC, a Montana limited liability company

Email: lyman@westwardmarketing.ai

Phone: (406) 861-8546

Mail: 1239 Harvard Avenue, Billings, MT 59102

Last updated: August 25, 2026