Westward

Westward Marketing Fulfillment Policy

This policy explains what we deliver, how fast we deliver it, and what we need from you so we can hit that timing. It applies to every subscription bought from WESTWARD MARKETING LLC, a Montana limited liability company ("Westward", "we", "us") through westwardmarketing.ai.

1. What you are buying

You are buying a monthly service that is delivered online. Nothing ships to you. There is no box, no package, and no tracking number.

What your plan includes is described on the order page or checkout page you buy from. That plan description is the list that counts.

Today's plan includes:

  • A business website
  • Lead relay, so calls and form fills reach you
  • Same-day edits
  • Hosting and upkeep
  • Review requests
  • Missed-call text-back
  • Marketing campaigns
  • Search visibility work

The price is $297 per month, billed in advance. There is no setup fee, no build fee, and no minimum term.

Text messages, voice minutes, and phone number rental are billed as you use them. You see those rates before your service starts.

We do not guarantee results. Leads, rankings, and revenue depend on many things outside our control.

2. When your site goes live

Your site goes live 3-5 business days after we receive your completed intake form.

The clock starts when your intake is complete. It does not start when you pay.

Intake is one form, and it asks for:

  • Your legal business name exactly as it appears on your tax records, your EIN, and your registered address
  • The owner's name, mobile number, and email, plus your current business phone
  • The two or three jobs you most want, and the jobs you would rather skip
  • The towns you serve and your hours
  • At least two photos of your own work
  • Your logo, and your current website address if you have one
  • Access to your domain registrar, or permission to manage your DNS
  • Access to your Google Business Profile

Two things about that form. It does not submit part way, so every field on it is required. And the photos have to be photos of your own jobs. We do not use stock photos of other people's work on your site.

If your intake is incomplete, we chase it and the clock waits. We send you a reminder at hour 2, at hour 6, and at hour 24 after the form goes out. If the form still has not landed, a person from our team calls you. Your 3-5 business days begin the moment your form is complete.

3. The build timeline

Once your intake is complete, here is what happens:

  • Hour 0 to 24. We build your site with your real content and your real photos, set up your phone number, and wire your forms so leads reach you.
  • Hour 24. You get a private link to the whole site. Open it on your phone and read it end to end.
  • Same day. Tell us what to change and we make those changes the same day.
  • Hour 30 to 46. We point your domain at the site and run a full test. We fill out a real form and confirm the alert lands on your phone.
  • 3-5 business days. Your site is live. We hold a launch call of about 25 minutes and send a test lead while you watch. You also get a two-page handover sheet that shows how everything works.

Domains sometimes take longer than 3-5 business days to move, and that part is handled by your registrar rather than by us. If yours is slow, your site still goes live on a Westward web address on time, and we move it over to your own domain as soon as it is ready. You are live and taking leads either way.

If we miss the 3-5 business days for a reason within our control, email us and we will make it right for your account. Our Refund Policy has the details.

4. Text messaging activation

Three features send text messages: missed-call text-back, review requests, and marketing campaigns. These switch on after your carrier registration is approved.

Carrier registration is the approval that phone carriers require before any business can send text messages. Every company that sends business texts in the United States has to get it. We file yours on day one, at the same time we start your build.

Carriers control the approval, and it can take up to 30 days. We cannot speed that up. Nobody can. We tell you this before you buy because we would rather you hear it now than wonder about it later.

Your website, your phone calls, and your form fills all work from launch day. Your text features switch on the day your registration clears, and we turn them on for you then.

5. Ongoing delivery

Same-day edits. Ask for a change and we make it the same day. See section 8 for our support hours.

Hosting and upkeep. Both are included in your monthly price. Your site stays online, current, and secure for as long as your subscription is active. There is no separate hosting bill.

A monthly report. Every month you get a plain-language report of what your site did: calls, form fills, missed calls we caught, review requests sent, reviews that landed, and any change in your rating. Your first report comes at day 30.

6. Domains

We register your domain in your name on day one. It is yours from the start and it stays yours.

If you already own a domain, it stays in your name and we point it at your new site.

You can move your domain somewhere else at any time. We never charge a transfer fee.

7. What we need from you

We can hold the 3-5 business day timing when you hold up three things:

  • Your completed intake form, including at least two photos of your own work. This is what starts the clock.
  • Your review at hour 24. You get a private link and we need your read on it. If we do not hear from you, your launch waits.
  • Access to your domain registrar, so we can point your domain at the site on schedule.

Two of the intake items deserve extra care:

  • Your legal business name has to match your tax records exactly. A name that does not match is the most common reason carrier registration gets rejected, and a rejection restarts that wait.
  • Google Business Profile access helps your search visibility work start sooner. It is not required for your site to go live.

8. Support

Email us at lyman@westwardmarketing.ai or call (406) 861-8546.

We reply to every request within one business day.

Support hours: Monday to Friday, 8:00 am to 5:00 pm Mountain Time.

Edit requests that reach us during support hours go out the same day. Requests that arrive after hours go out the next business day.

9. Contact

WESTWARD MARKETING LLC, a Montana limited liability company

1239 Harvard Avenue, Billings, MT 59102

lyman@westwardmarketing.ai

(406) 861-8546

westwardmarketing.ai

Last updated: August 25, 2026